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Telstra

QFF are proud to partner with Telstra who have been servicing and investing in the communication needs of rural, regional and remote Queenslanders for more than a century.

Offer for QFF members and their members

As a proud Corporate Partner of QFF, Telstra are offering QFF peak body members, and their members, a product discount on three of their network extension devices as outlined below:

• $50 off the Telstra Mobile Smart Antenna (TMSA)
• $10 off the Yagi antenna
• $50 off the Telstra Go Repeater

As Telstra continues to work hard to improve regional coverage with new base stations and 4G satellite cell technology, the Telstra Go Repeaters are a great low-cost device which can help improve your coverage. You can view the available discounts on devices here. *Please note: To be eligible members must have a current Telstra mobile post-paid or fixed account.

3G closure support – A message from Telstra 

We’re confident in the work we’ve done to build Australia’s best mobile network even better since we’ve closed down our 3G network, but we know that some customers may be experiencing network issues during this transition period. 

We have been working one on one with customers who have contacted us to understand their individual experiences and provide the best support. As you’re aware, due to the vast array of different mobile device types and the diversity of Australia’s landscape, each customer’s experience is unique, so this is not a one-size-fits-all solution. We need customers to contact us so that we can work with them.

To make sure we hear everyone’s issues and to provide a way for us to help solve them where we can, we’ve opened up a new way for people to submit their issues alongside a geolocation so we can directly investigate any reported coverage gaps or discrepancies.

If you need any other 3G related help that you would like to speak to someone about, you can reach our dedicated 3G helpline support team on 1800 990 853 between Monday to Friday 8am-7pm AEST.

What we need to know when you contact us​​

  1. Brief description of the issue ​
  2. Date and approximate time the issue occurred​
  3. Location issue occurred. Co-ordinates are helpful, but not essential. ​
  4. Mobile phone number that the issue was seen occurring on.​
  5. The number you were calling ​
  6. Please ensure the customer provides an alternate contact number such as a landline​
  7. Telstra escalation reference number, if you already have one

For more information please go to: https://www.telstra.com.au/exchange/telstra-3g-network-shutdown–accessing-support-and-transitioning

Contact Telstra